Refund Policy
Last Updated: 04 January 2020
This Refund Policy outlines the conditions under which refunds may be issued for donations made through our website or official payment channels. By making a donation, you agree to the terms described below.
1. General Refund Policy
Donations are voluntary contributions made to support charitable and social welfare initiatives. As donations are typically allocated promptly to programs and operational activities, all donations are generally non-refundable.
2. Eligible Refund Circumstances
Refunds may be considered only in exceptional and verifiable situations, including:
- Duplicate transaction
- Incorrect donation amount due to technical error
- Unauthorized transaction (subject to verification)
- Payment deducted but donation not successfully processed
3. Refund Request Timeframe
Refund requests must be submitted within 7 days from the date of the transaction. Requests made after this period may not be processed.
4. Refund Request Procedure
Please provide the following details when requesting a refund:
- Full name
- Email address
- Phone number
- Date of donation
- Donation amount
- Transaction reference ID or payment proof
- Reason for refund request
Email your request to:
streewelfarefoundation@gmail.com
5. Refund Approval
All refund requests are reviewed on a case-by-case basis. We reserve the right to approve or reject requests after verification. Additional information may be required before processing.
6. Refund Processing Time
Approved refunds will be processed through the original payment method where possible. Processing may take 7â14 working days depending on banking or payment gateway timelines.
7. Non-Refundable Situations
- Change of mind after donation
- Donations made for completed programs
- Requests made after the allowed timeframe
- Voluntary contributions made with full awareness
8. Fraud Prevention
If fraudulent activity is suspected, refund processing may be suspended and reported to appropriate authorities.
9. Policy Updates
This policy may be updated at any time. Changes will be posted on this page.
10. Contact Information
187/35A, Sector J, Ambika Vihar, Ashiyana
LDA Colony, Lucknow â 226012
Phone: +91 7318501516 | +91 9076851516
Email: streewelfarefoundation@gmail.com
